To: customerservice@maria.com
From: Ceistiancavida@gmail.com
Subject: Horrible customer service.
I am writing to complain about a horrible incident that took place in one of the many luxury stores that you own. My friend and I went there yesterday evening to buy some jewelry for ourselves. However, from the minute we entered the store we immediately recieved bad looks because of our skin colour. We decided to not give much attention to it and kept shopping. When we asked the customer service lady for a specific ring, she told us we could not afford it and although we were being respectful she told us to go from the store.
It is obious that this kind of behaviour is unacceptable and it should never happen again. Most people buy jewelry there and are not treated like we were. I look forward to receiving a fair response shortly.
Kind regards
Christian.
Comentarios
From:customerservice@maria.com
Subject: Re: Horrible customer service.
Dear Christian,
Please accept our apologies for the misbehavior that you had to endure from our coworkers. Obviously, this type of behavior is unacceptable and should never happen in our store again, Well, the store manager is already informed of this incident and the workers will be sanctioned. I attach a voucher that entitles your to 40% discount to be able to buy the ring or use it in your next purchase to a value of £200.
Once again I apologise for the horrible incident.
Kind regards
María.