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MAKING A COMPLAIN Lidya Requena

 To: ramonrosaservice@fabrics.com

From: lidyarequena@fashionstore.com

Subject: ORDER NUMBER 23021998

I am writing to complain about the delivery of my order.
 I was buy a a roll of silk on Monday, and it should have arrived on Wednesday. 
However, it did not arrive until Friday afternoon. 
I phoned on Tuesday to find out when it was likely to arrive. 
The assistant informed me that it would arrive on Tuesday afternoon.
 Because of this, I have lost two days of work, and is probably I cannot deliver my work in time.
Obviously, this is not satisfactory.
 I have lost two days’ work waiting for this order and for this reason I might lose a customer.
I look forward to receiving your response shortly. 
Kind regards.
Lidya.

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Ramón Rosa ha dicho que…
From:ramonrosaservice@fabrics.com
To: lidyarequena@fashionstore.com
Subject: ORDER NUMBER 23021998
Dear Lidia.
Please accept our apologies for the mistakes made whith your order.
I´m very sorry for the delay in sending silk roll, apart from the problems that this delay may have caused you.
Due to this setback we will refund 30%of te order in compensation for the delay. Hoping to solve this problema. Receive our sincere apologies.
Kind regards.
Ramón Rosa.
1 de diciembre de 2021 a las 7:15
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