To : vueling@gmail.com
From: annaameraa@ gmail.com
subject: The service was not satisfactory.
Hello, good afternoon, I´m writing to inform you that I have not received the receipt of the ticket showing that , I have bought a flight ticket, for within two weeks.
I´m a bit confused and angry, since your company seems quite serious, you have disappointed me a bit, since for exactly 8 days I bought the ticket and I still don´t have any certified receipt of the large amount that I have paid for this ticket to Prague.
I would like the certificate of my purchase to arrive to me since in 2 weeks I have the flight. and I have to present the receipt in my company, so that they give me the days off from my trip for family matters.
Thanks for your time, but I would be grateul if you could inform me of your decision by the end of this week.
To: ramonrosa@gmail.com From: lidyarequena@gmail.com Subject: change my flithgHi Ramón, I´ve changed my flight, I'm now arriving at 16.45. I've attached my booking so that you can see my flight number. We're going to Voltereta Bali for dinner, aren't we? Best wishes, Lyd.
Comentarios
Dear Ana, at first please accept our apologies for this confusion with your order. As you rightly say in the complaint, our airline company has been in business for many years and our customers are always satisfied with our work and service but sometimes there may be errors.
We need you to confirm that your order isn't in the spam of your mailbox, if not, we will attach your new ticket for the flight you wanted and a 100 € discount voucher for your next trip.
Once again we apologise for the confusion.
Kind regards.
George